Refund policy

Returns & Refunds

Himmense is here to help you get over all life’s obstacles. If there’s a problem with your order, get in touch at hello@himmense.com and we’ll sort it.

Your right to cancel

If you’re in the UK, you have 14 days from the day you receive your order to change your mind and cancel, without giving a reason. To cancel, email hello@himmense.com before that period ends. You then have a further 14 days to send the goods back.

This right is subject to the condition on opened products set out below.

Returning unopened products

We accept returns of products that are unopened, unused and with the manufacturer’s seal intact, provided you tell us within the 14-day cancellation period above.

Return postage is at your own cost, and we recommend a tracked service — until it reaches us, the parcel is your responsibility. Please pack items so they arrive undamaged; we can only refund products received back in resalable condition.

Send returns to:

Zendbox Returns for Himmense Ltd, Unit 2, Paddock Wood Distribution Centre, Transfesa Road, Paddock Wood, Tonbridge TN12 6UU 

Please include a note in the parcel with:

  • Your full name
  • Order number
  • Email address
  • Phone number
  • Your address
  • Reason for return

Without it we may not be able to match your parcel to your order, which will delay your refund.

Returning opened products

We cannot accept the return of any supplement once the seal has been broken.

This is a health and safety matter, not a commercial one. Our products are ingestible. Once a seal is broken we have no way of verifying how a product has been stored, handled or used, and we will not resell it or put another customer at risk. This applies regardless of how much of the product has been used, and to every supplement we sell.

Supplements are not a quick fix. Results vary between individuals and build over time with consistent use, so a product not producing the result you hoped for within a given period is not a fault and does not entitle you to a refund under this section. If you’re unsure whether a product is right for you, please ask us before you order — we’d far rather have that conversation up front.

Damaged in transit or wrong item

If your order arrives damaged, or isn’t what you ordered, email hello@himmense.com within 14 days of delivery with your order number and a photograph. We’ll replace it or refund it in full, including postage.

Faulty products

If a product is faulty — for example it arrives past its best-before date, is incorrectly labelled, or the contents are not as described — contact us with your order number and a photograph. You have 30 days from delivery to reject a faulty product and claim a full refund. After 30 days, we’ll repair, replace or refund in line with your legal rights.

Nothing in this policy affects your statutory rights under the Consumer Rights Act 2015.

How to request a return

  1. Email hello@himmense.com with your order number and reason for return.
  2. We’ll confirm whether the return is accepted.
  3. Send the goods back within 14 days of that confirmation, with your note enclosed and proof of postage.

Please don’t send anything back before contacting us — we can’t process unannounced returns.

Refunds

Once we receive the goods back (or proof you’ve sent them), we’ll refund you within 14 days, to the original payment method.

For cancellations under the 14-day right we’ll also refund the standard outbound delivery charge. Where you chose a faster or upgraded delivery service, we refund the cost of our standard option only.

Subscriptions

You can pause, skip, reschedule or cancel a subscription at any time from your account, or by emailing hello@himmense.com. Changes must be made before midnight (UK time) on the day before your order is due to be processed. If you cancel before that cut-off, you will not be charged or sent your next order. If you cancel after it, your next scheduled order will still be charged and dispatched, and no further orders will follow unless you restart your subscription.

Complaints

We’re always looking to do better. So if you have a complaint, we’re all ears. 

Opening Hours

Monday to Friday 09.00 – 17:00 (excluding public holidays).

Deliveries

For UK orders, we use Royal Mail’s Tracked 48® service. So you’ll receive an email and/or text message each time your parcel is tracked (minimum 4 points) and your order should arrive within 2-3 working days, but please let us know if it takes longer than that.

Please note that orders placed after our cut-off times will be processed for fulfilment the next day. The cut-off time for orders Mon-Fri is 8pm and for Weekends is 5pm (excluding public holidays). If you place an order on a public holiday, it will be processed for fulfilment on the next working day. This may cause a delay in your delivery, so please keep that in mind when tracking your order.

For international orders, shipping costs will be calculated at checkout. If the shipping cost states unavailable, contact us here. We do not currently ship to the EU, USA, Canada, Brazil and Japan. Please note, international shipments may be subject to duties and taxes as determined by customs in the destination country.